Effective Date: April 9, 2026
Assurance Towing, LLC (“we,” “us,” or “our”) operates the website https://assurancetow.com (the “Website” or “Service”). We are a locally owned and operated towing and roadside assistance company serving the Kentuckiana area, including Brandenburg, Radcliff, Louisville, and surrounding communities in Kentucky.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit a service request, contact us, apply for employment, or otherwise interact with us.
Please read this Privacy Policy carefully. If you do not agree with its terms, please do not use the Website. We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the Effective Date. We encourage you to review it periodically.
SMS Privacy Policy:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
Information You Provide
We collect information you voluntarily give us, such as when you:
- Submit a service request, quote form, or contact form
- Call or text us (we may keep records of your inquiry)
- Sign up for notifications or updates (if available)
- Apply for a job through our Employment page
- Communicate with us via email, phone, or other channels
This may include:
- Name
- Phone number
- Email address
- Physical address or location of service
- Vehicle information (make, model, year, license plate, VIN, description of issue)
- Details about the requested towing or roadside service
- Resume or employment-related information (if applying for a job)
- Any other information you choose to provide
Automatically Collected Information
When you visit our Website, we automatically collect:
- Log Data: IP address, browser type and version, operating system, device type, referring website, pages visited, and timestamps.
- Usage Data: Information about your interactions with the Website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze traffic, and improve your experience. You can manage cookie preferences through your browser settings.
We do not currently use the Website for online payments or account creation, so we do not collect payment card information through the site.
2. How We Use Your Information
We use the collected information to:
- Respond to your service requests, quotes, or inquiries
- Provide, schedule, and manage towing, roadside assistance, vehicle recovery, lockout service, jump starts, tire changes, and other services
- Communicate with you about appointments, updates, or follow-ups
- Process job applications and evaluate candidates
- Improve our Website, services, and customer experience
- Analyze Website usage and trends (anonymized where possible)
- Comply with legal obligations, respond to law enforcement, or protect our rights and safety
- Prevent fraud or misuse of our services
3. How We Share Your Information
We may share your information in these limited situations:
- With Service Providers: Third-party vendors who help us operate the business (e.g., website hosting, analytics tools, communication platforms, or dispatch software). These providers are contractually obligated to protect your information.
- For Legal Reasons: When required by law, subpoena, court order, or governmental request, or to protect our legal rights, property, safety, or that of others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
- With Your Consent: In any other circumstances where you have given explicit consent.
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal information (subject to legal exceptions)
- Opt out of receiving marketing communications (we send very few; you can reply “stop” to any text or use the unsubscribe link in emails)
- Withdraw consent for certain processing activities where applicable
To exercise these rights, please contact us using the details below.
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). Contact us for more information.
Other State Privacy Rights: Residents of certain U.S. states may have rights to know, delete, correct, or opt out of the sale/sharing of personal information. We do not sell personal information.
6. Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.
7. Third-Party Links
Our Website may contain links to third-party sites (e.g., maps, reviews, or social media). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.
8. International Users
Our Website and services are primarily directed to users in the United States (Kentucky and surrounding areas). If you access the Website from outside the U.S., your information may be transferred to and processed in the United States.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Assurance Towing, LLC Email: assurancebrandenburg@gmail.com Phone: (502) 323-6142.Mailing Address: 262 Thornhills Lane, Brandenburg, KY 40108 (or your primary business address) Website: https://assurancetow.com/contact/
By using our Website, you consent to the collection and use of information as described in this Privacy Policy.